Made an appointment here, came in and signed in for the appointment. Everyone was busy, no big deal I sat down and waited. After about 10 minutes and manager finished up their customer. They walked straight past the sign in book and started helping a customer that literally just walked in. The manager did that... Service here is awful.
The service is very slow. We wanted to rent something. They did the measurements, but when it came, it didn't fit. We wanted to cancel the rental since the event was in 2 days and they were not going to be able to reorder the items, but they said we couldn't cancel. After arguing, we were finally able to cancel, but they only refunded us half of the money.
Experience here was the worse! The employee didn't want to help at all with putting a suite together that I had came up with! I'll never go here again and I will not recommend anyone to go here! All I wanted to do is put together a suit for me and he didn't want to do anything besides telling me to look at the manakins.
I have now visited this store for the same tux THREE different times and it is still not the correct fit. The initial meeting for measuring I told the gentleman his measurements on my sleeves were wrong, he didn't listen. First shirt came in about 4 inches short on the sleeves. Ordered another shirt, this one was only about 2 inches short on the sleeves. Do you actually train your staff of just hand them a measuring tape? I live about a 2 hour round trip away from the nearest men's wearhouse and have now but in 6 hours drive time for this tux and all they could offer was a $5 discount for messing up my order multiple times. Take responsibility for your mistakes and offer a legit discount after such lazy service! I DO NOT recommend you visit the Waldorf loacation
I arrived at 10:15 am and was out the door by 11. Peter was a great help, listened to my needs, and put me into 2 new suits and a few new ties, all at a great price. The suits will be altered and ready in just over a week.
Men S Wearhouse is a US Clothing Store based in Waldorf, Maryland. Men S Wearhouse is located at 2970 Festival Way, Waldorf, MD 20601, USA.
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