Wonderful facility. Customer service is great, facility is clean, garage parking to load/unload items. Prices started out reasonable but after a year i was paying almost double...:-(
YAY STORAGEMART !!!
I also like the convenience and safety of being able to drive your vehicle inside of the facility to load and unload in an enclosed space near the elevator, out of the elements so you don't get rained on or freeze in the moving process, and since you are closed in from the outdoors, no one can walk up on you out of nowhere ! Its a triple A plus that you have 24 hour access to your storage units, and I was able to get my moving done in a fraction of the time than it would have taken if I had to have abided by most storage facilities customer business hours...
I needed a storage space because I was moving from Virginia to move in with my lady. Since I didn't want to bombard her space with all of my belongings, I figured I would get a storage space and slowly and methodically move my things in. I went to a couple of big name storage facilities, they were expensive and did not provide a large enough space for the money they charged. I went to StorageMart. Mr. Jay was professional, friendly and actually provided knowledgeable information that was certainly instrumental in helping me decide whether or not i would patronize StorageMart. Jay knew his job and offered me more than one option concerning the size of the unit and the length of time I would need it. I would recommend StorageMart for a few reasons. Mainly because of the cleanliness, the prices, the proximity to my new home, but most of all Jay. In my book customer service still matters, and it appears that no one knows this more than the "Big Guy" Jay. Thanks for all of your help.
I had a great experience as far as customer service and the facility is well kept. The down side would be the false advertisement that's on their website stating that the first months rent is free with no details included. Once I arrived to move in I was told that the first month rent free was only for particular storage units. After all said and done I still had to pay for my first month and my second month will be free...needless to say it was something small yet another headache and more money spent on top of moving! Their dollys are very small so it makes it difficult to move large pieces of furniture. They also have a refer a friend benefit where you and a friend that is currently moved in can receive $50 off of your storage rent, and my friend received their $50 off again with no details as far as what's acceptable and what's not but I was told that since I'm getting my month free it's not valid for me to get $50 off as well! I had no time to fuss so I let it go! And will be pursing it further! I should be allowed to received all necessary promotions as shown!
I am simply delighted with StorageMart. The staff went out of their way to accommodate my move in, and waited for me when I called to say I had been stuck in traffic, even though it was almost closing time for the office... now that's excellent customer service !
Excellent customer service. The store manager Menchie went out of her way to accommodate me... whereas EZ storage was not. I would definitely recommend this facility.
Storagemart is a US Storage based in Waldorf, Maryland. Storagemart is located at 2445 Crain Hwy, Waldorf, MD 20601, USA.
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