Overpriced for what you get. Eyebrows and lip together are 23 dollars despite the lack of clean up and lack of thoroughness
Example how his it that the nail technician is the same person who gives massages but doesn't speak English. When I received the massage she didn't know what she was doing.
‼️Use at your own risk ‼️‼️‼️‼️‼️
DO NOT SUPPORT THIS BUSINESS! They have HORRIBLE customer service and they have high prices. This was the first nail salon I went to in Waldorf and I was highly disappointed. One of the workers blatantly argued with a customer and told her that "he didn't need her money" in front of all the customers in the salon because she was not satisfied with her nail color. I requested to get my eyebrows threaded and the worker used THREAD THAT YOU SEW WEAVE IN WITH on my eyebrows..realized it wasn't working and begin to tweeze them. It was a horrible experience and I will never be back.
I will say that customer service can be better and they could also make the place feel a little more inviting. This is my second time getting a massage at The Golden Lounge and neither time have I been satisfied! They need more experience, for example I asked for a Sinus Massage and the purpose for a sinus massage is to massage certain points on your body to release and drain your sinuses (mostly your upper body). Henry who massaged me massaged my feet and back and touched my head and called it a sinus massage! Then had the nerve to look at me like I was crazy and he was ready to go when his timer went off. I kept asking him "was he serious? Is that it? That's not a sinus massage!" And he claimed it was, but I knew better! So I told the manager who told me to tell them next time. I didn't want to make it a big deal so I left it alone. Another thing is that the massage room is cold! How the hell is your "massage" room cold? It's supposed to be at a relaxing temperature for the customers. I'm not paying an arm and a leg here anymore for a massage. This is my last time getting a massage here, ever!
I like this salon but it is has so many flaws that need to be fixed. I love how they offer and give free drinks with service and the interior design is nice.
As a business owner I am totally appauld with lack of service and care that I was shown. After a horrible pedicure by Jason I expressed my concerns and was offered nothing. I let that go and had someone else do my nails only for my gel polish to be peeling from the tips today. To top I off it's my birthday and I was working and could not make I back to Waldorf to be repaired. I paid $110 and decided to call to see what type of compensation could be made on my next visit and was told nothing could be done over the phone despite the receptionist remembering the complaint from yesterday. Just wanted to share some insight on the type of Customer Service you'll get at this establishment!!!! If you want your patronage to be appreciated take your business somewhere else!
This place is a scam the employees working there are not certified. Nino who is the manager there figured out away to cross train his employees without certifications. The receptionist is very rude also .
The Golden Lounge Nails Spa is a US Hair Care Studio based in Waldorf, Maryland. The Golden Lounge Nails Spa is located at 3311 Plaza Way, Waldorf, MD 20603, USA.
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