Really unprofessional and has gone down. Please replace management here, its just not a good experience. Employees are playing around and whispering, no talking about the customers and doing each others hair. The girl in benefit has talked about her horrible boyfriend each time I have come in or she is talking about FOOD.
I made an appointment with Belinda after I read a good review that mentioned her name......she was amazing! really happy with my haircut!
NO STAR!!!! IT IS MAKING ME GIVE A STAR TO REVIEW!!!!!! Today, I got the worst service. I walked in went to the hair salon and stood there for 20 minutes. A hair dresser seen me and ignored me, another was in the back. There was no one at the register. I finally said Hello?? A lady getting her hair colored said they aren't cutting hair today. I said i traveled out of state to come here. The hair dresser in the back said to come talk to her. So I told her I wanted a hair cut, I needed one bad and seen the reviews and wanted to try it. She said come back at 2:30pm. I came back at 2:30pm she wasnt there. The other hair dresser had an attitude and didn't want to check me in, didn't want to find the other hair dresser. She sat down and talked to another lady. Another woman walked to the register and walked past me twice saying nothing. I was pissed. Not only was I treated like I was bothering everyone that worked there by wanting a hair cut. I also was ignored and the hair dresser claiming she would cut my hair wasnt there anymore. I WILL NEVER GO TO THE ULTA BEAUTY IN WALDORF MD. THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND I WILL BE CALLING AND LETTING THEM KNOW IT FELT LIKE A RACIAL REASON I WAS NOT HELPED AND LIED TO.
I went into Ulta today to visit the Benefit Brow Bar. I typically prefer to come here but today was seen by someone I've never been waxed by before. I hate to even leave this review but I feel as if it's necessary because of sanitary reasons. As the woman Bri began to prep me for waxing there was a strong smell of feces on her hand. I felt uncomfortable to even say anything at this point in time and also realized that typically the person waxing will sanitize their hands prior to preparing but she did not. I hope that by leaving this review, Ulta's management will enforce stricter sanitation rules. I hope no one else will have to share my experience.
One of the cashiers, I believe it was a manager, was very pushy about the rewards program. I tried telling her I don’t want to sign up for it and she kept pushing the issue. She also was acting very judgy about my not wanting to sign up. I never shop at ulta so I don’t need to be part of the rewards program. The only reason I stopped in was because I received a gift card as a gift. The store itself was clean and organized. My review is based solely on the experience with the cashier.
Ulta Beauty is a US Hair Care Studio based in Waldorf, Maryland. Ulta Beauty is located at 2945 Festival Way, Waldorf, MD 20601, USA.
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