Horrible experience. Slow, RUDE STAFF, they lie, double talk you and don't do what they said so check behind them or take someone along with you who knows cars. Thankful the district manager was on site, he fixed my issue but still have to go elsewhere to get done what they were supposed to do. Wasted 5 hours of my life for some BS. Then I sat there and watch them mistreat another customer who was on his fourth visit there in just two days. Skip this place find someone else.
Great customer service. The order on line at pick up at store is great and cheaper, I check there first for my auto parts before I look anywhere else !
I was courteously assisted by an associate named Devaughn, who patiently sought out two odd sized bolts, nuts and hose clamps that I desperately needed to repair a vehicle. Extremely professional service. Thank you Pep Boys and thank you Devaughn!
The new guy at the front desk was nice but not helpful or knowledgeable. I always get oil changes at Pep Boys and I told him I wanted a high mileage oil change, not conventional this time then he told me I didn't need it (when I said I did twice) and admitted he didn't know the difference between the oil changes. Now I'm second guessing my faith in Pep Boys taking care of my car. Not a good sign.
Today was the 2nd time I experienced the exceptional customer service provided by Mr. Geno. He is the reason I returned. The professionalism, the knowledge and the care he displayed to me was exceptional, so much so that I wanted to contact you and to let you know. I have shared this experience with friends and family and we all are looking forward to retuning to this store for further service.
Pep Boys Auto Parts Service is a US Car Repair based in Waldorf, Maryland. Pep Boys Auto Parts Service is located at 3390 Crain Hwy, Waldorf, MD 20603, USA.
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