A guy by the name of Shaun worked on my car. He was awesome, very polite no and professional.
The best auto body shop around they have A1 service and also updates on your vehicle I even got my car back 13 days before it was estimated to b repaired great customer service and the best overall experience u can get thank god I chose to come here and not where GEICO tried to make me go if u want the best service king is it
These guys are great. Their customer service exceeded all expectations I would have of a body shop. The quality of repairs is amazing. These guys really care about your vehicle.
Another inconvenience, another day using the rental due to work hours, and I had to make the effort to reach out yet again.
I turned my car in and hadn't received any updates or a time frame in which my car would be ready for up to 5 days. I finally called to check on the situation and apparently my car hadn't even been looked at because the mechanic was out of town for a family emergency. So my car wouldn't be ready for almost 3 weeks since he was so behind. As apologetic as the staff was I was understanding and know that sometimes things happen but, it still is an inconvenience to have to pay for a rental for that long and annoying to not have been told this at the time of drop off so I'd be able rearrange options. Also why is there only one person doing this?
Granted the customer service is admirable the overall work ethic is upsetting.
Then I call around 3 the day before my car is supposed to be ready to check and see if it'd be available for pickup in the morning. NOPE! because they tried using recycled headlights my insurance company would not approve of they had to order new ones and wouldn't know exactly what time those would be in but it wouldn't until at least after 430 and they close at 6.
Took my Cadillac CTS there for repairs due to collision with deer that damaged the left front quarter panel and front bumper of the car. Went through Erie Insurance and chose this shop because we were offered a lifetime guarantee on the repair .This was a few months ago. Now in December of 2017 left front headlight is out and we get a warning ticket from the police. Take it to my regular repair shop as with this model the whole front clip of the car has to come off to get to the headlight assembly. What do they find? Bare wires, cut wires, some wires wrapped in electrical tape. Had to trace out the wire to the harness to find the break. Called Service King today to find out what they will do as this cost me $262. Was told I would have to talk to the GM who is out for the week for surgery. He is supposed to call me back on Monday 12/18 or Tuesday 12/19. I will follow-up with them again on Tuesday the 19th if he hasn't phoned me by then. I do expect a full reimbursement. I will update this review to advise what the outcome is. Overall I was not thrilled with the service this shop provided at all from the onset. I am even more dissatisfied now.
Service King Collision Repair Of Waldorf is a US Car Repair based in Waldorf, Maryland. Service King Collision Repair Of Waldorf is located at 2431 Old Washington Rd, Waldorf, MD 20601, USA.
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