Really bad costumer service. It was the first time but it will be the last time i come to this store.
I was having some charing issues with my Samsung Galaxy, After 2 visits to other T-mobile stores and a slew of different chargers I was still having trouble and was on the verge of throwing the phone out the window and backing my car over it!
I am satisfied with this venue however. It is well-organized, clean and the employees are definitely knowledgeable.
The store is nice and they have the latest in phones and more. The employees are very nice.
T-mobile is awesome with informing customers of the current status of pending orders. I received several text message updates that my new phone had been ordered, shipped and finally ready for pickup at the store. Amazing!
The next day when I went to pick up the phone Kevin was again working. Although there weren't any customers in the store I do feel like he was a bit distracted on his own personal phone. My Samsung Galaxy needed to go through the "Smart Switch" process. This took forever and I waited about 45 minutes to an hour before my new phone was good to go.
After some preliminary steps Kevin mentioned that he thinks my charging port on the phone was slightly bent (it's quite hard to see into the port). He implied that he could order a new phone for me and it'd be ready the next day by noon. Since I have insurance my total damage for a new phone was $5.80....very nice!
Everybody is so friendly there if you go there ask for plum
When I arrived at this particular venue I was assuming I wouldn't get the issue resolved, again. But Kevin, one of the two store associates, was so helpful and actually took his time to help diagnosis the problem. My phone had stopped "fast charging" some months ago and I couldn't, for the life of me, figure out why.
T Mobile is a US Electronics Store based in Waldorf, Maryland. T Mobile is located at 11110 Mall Cir, Suite L06, Waldorf, MD 20603, USA.
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