Banfield of Waldorf is my new vet for my two poodles (11 yrs. and 4 months). I find the plan to be great and the care and treatment of my dogs has been wonderful. The entire place is spotless compared to other vets that I have gone to. My appointments are always on time. The staff is very friendly and very helpful when I call in for a concern or question. I have never been happier with the care that my dogs have received.
I've been taking my dogs to this location since 2013. At first it was great I took them a couple times a year, it was affordable, and the staff was really nice and understanding
Plus, they roll out the dead animals RIGHT through the lobby in a trash can. They should really find a better system, because that is unsettling.
I only brought my dog here because I had a free visit coupon. $400 later my and 3 visits my dog was no better. I took him to my regular vet and less than $100 he was better in 24 hours. They kept trying to give me the most expensive treatments and meds although I kept telling them I didn't have that kind of money. It wasn't even the treatment he needed. They just wanted the most money they could get withh no concern of my dogs health. Take your pets anywhere but here.
Great service. It sucks to have to drive an hour each way but I do it because the staff is kind and they really care about your pet. If it's an emergency they do their best to fit you in. The wellness plans are a great choice if you're an overprotective parent or want just a great deal. I always hit snags when it's time to order monthly treatments, but they are decent about handling it. They could use an expansion. The small waiting room is difficult when your pet is certain pet friendly.
I would like to give no stars to these rude people. Who scam everyone that walks in their doors. They do not care about anything except your money. DO NOT GET THE "PLAN" because I got the puppy plan and every time I went there I still had to pay more the 50$ minimum. Go to Tractor Supply Company get the vaccines there and get the rabies and other stuff at the humane society. Also use natural remedies like: putting Apple cider vinigar in your dogs water to stop ticks and fleas. Also for antibiotics use oregano oil. All natural and your not getting scammed from a vet. They treated my dog badly there. They kept him all day no food or water or bathroom break. Also I never got talked to from the vet after my nutering on my puppy. They sent an assistant who didn't even know what to say or to do.
I work hard for my money, so when I come in on Saturday and you refuse to give me a medication my dog needs but tell me it's fine because they have a comprehensive on Wednesday (which I could have sworn was a dental and it happened to be so) and I have to take a day off, then you tell me no it was suppose to be a dental and the second appointment I had scheduled for a week from that disappeared, it's really kind of ridiculous. I'm tired of paying 80+ dollars a month for unacceptable customer service and a doctor that comes in the room for 2 seconds and NEVER completes a FULL physical exam. At the end of the day it's not as "affordable" as they say it is.
NOW HOWEVER, fast forward two years later and appointments are disappearing off books, records of purchasing medications are disappearing from their systems it's just not the experience it used to be.
Banfield Pet Hospital is a US Veterinary Care based in Waldorf, Maryland. Banfield Pet Hospital is located at 3041 Festival Way, Waldorf, MD 20601, USA.
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