My 4 lb chihuahua was hit by a car, we were in King George Va. at the time, a GOOD 30 minues away, however, they were the ONLY 24 hour hospital that I knew of , I'm sure there's more but at the time I was so panic stricken that I couldn't compose myself enough to think of another. I get my baby there, my dog is in critical condition and by the grace of God one of the techs just happened to be there and she grabbed him from me and ran him to the back. In the meantime, the "receptionist" was no more concerned about the situation than the man in the moon was. They wanted $800 to $1000 JUST TO X-RAY,and that was only to determine IF he could be saved or not, and that HAD to be paid BEFORE the procedure could be done. We had a VERY SWEET little girl that was his tech, the ONLY COMPASSIONATE ONE IN THE WHOLE PLACE I MIGHT ADD, Anyway, they wanted me to leave him as he was in critical condition upon the physical exam, I guess you've probably figured out by now that I was COMPLETELY broke so instead of helping a person that TRULY LOVES THEIR PET, they sent me on my way with a pain shot, pain pills, antibiotics and a prayer, AFTER CHARGING ME $300. IF I EVER FIND ANOTHER 24 HOUR VET, I WILL SURELY GO THERE. THIS PLACE IS "COMPLETELY AND SOLELY ABOUT THE ALMIGHTY DOLLAR, AND YOU BEST HAVE A GREAT DEAL OF THAT DOLLAR TO TAKE A MEMBER OF YOUR FAMILY THERE IN A DESPERATELY CRITICAL TIME OF NEED. I AM SO DISAPPOINTED TO THINK THAT THIS IS THE BEST CHARLES COUNTY MD. HAS TO OFFER
The service is not very customer friendly
Yes the prices are high, it’s an emergency vet office, we expected that going in. But, I’m willing to pay a higher price for the services we received.
Well the good news they can kinda of sort of help simply because they are a 24/7 hospital. My dog ate some weird plant (I brought it in) they had no idea how to treat him or what the plant was. I had to pay 60$ to call some BS help line that had no idea what the plant was. So right there I'm out 200$ it took them 45 minutes to see something was super wrong with my dog because he started vomiting a lot of chunky blood. They didn't give him anything to help and no one stayed with us to ensure my dogs health. When he started getting worse I had to run into the "no costumers past this point sign to grab someone and they just watched him throw up blood...again not trying to give him anything nor where they willing to help until I called and paid this random help line 60$ absolute rip off. Do not come here if it can be avoided.
They have taken wonderful care of my dogs when I needed them! During the last trip...they decorated his cast! Could not ask for more compassionate people!
It’s not often I review places but this office deserves high praise. On what was one of the worst days of our lives the staff here gave us all the options and honest professional opinions and for that I am thankful. They didn’t push us one way or another and gave my husband and I time to digest and make our decision. We lost our girl that day. But not before we were moved to a room to spend as much time as needed with her. I appreciate every member on the team. Just yesterday we received a handwritten sympathy card. Thank you for making our visit not only about the money.
Vca Southern Maryland Veterinary Referral Center is a US Veterinary Care based in Waldorf, Maryland. Vca Southern Maryland Veterinary Referral Center is located at 3485 Rockefeller Ct, Waldorf, MD 20602, USA.
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