Not really happy with the fact you get a answering machine when you call even the receptionist. Wait times are incredibly long and I haven't seen an actual Dr. Yet only a wanna be Dr. What the hay man this office needs to get it together...... if your sick think twice about seeing these people. If you want to get better in fact even live for that matter
If you want to be a number instead of having a relationship with your Dr this is the place to go.
Some other facts: My appointment was 8AM. The timestamp on my wife's cell when she called was 8:13am and she was on hold for about a minute. So by the time we talked to someone it was 15-16 minutes after my appointment. My wife did not say I was on my way so there is no way I would have made this undisclosed "20 minute grace period." We would have rescheduled but we were told to come in. Only to be called liars by the staff and to be put at personal expense of time and money.
Went in because of work related injury to my right shoulder. I met with one of the doctors, Dr. Osime who was very caring and thorough. We discussed what transpired and what happened to my shoulder. Was given a prescription for pain, which is ok, it just takes the edge off a little. Could use something stronger. Anyway - what impressed me is that, I wasn't treated like a number or just another patient. There was genuine concern regarding my shoulder injury and no time was wasted for further research as to what can be done to fix it. Also, the doctor made me feel very comfortable and relaxed during my visit.
5/6/2014*** I have been going to this doctor for about a year. I switched to him because he was the only doctor I could find in the area that does DOT physicals. Today I had an 8am appointment which my alarm did not wake me for. My wife called and informed them what had happened. We were certainly willing to reschedule, given the circumstances. We were told if I came right away they could still see me. I got dressed and quickly drove the 10 minutes to the doctors office. I went to sign in, there was no one at the desk and only ONE patient in the waiting room of this office of multiple doctors. An admin lady comes out of the back to one of the two receptionist's desk and asks who I am. When I identify myself she says the doctor says he won't see me because I am outside some "20 minute grace period" for my appointment and I will have to reschedule. I explain to her that I was told to come in. Why would I drive there just to reschedule. She says she doesn't know who I talked to. I call my wife in front of this lady and explain to her what they are saying. She affirms that they told her to have me come in, they could have just as easy rescheduled the appointment, no harm no foul. So then the lady leaves and another one comes out. I explain everything to her as well. She claims she has talked to the lady who talked to my wife (of course this person isn't available but had time to give her every detail of the conversation with my wife) and she goes on to tell me that my wife was advised about the "20 minute grace period" but then corrects herself and says my wife told her I was on my way so it would have been in the "20 minute grace period" but I didn't arrive in that time frame. I point out to her that there is ONE patient in the waiting room and that my wife was never told any of the things she is saying and she DID NOT say I was on my way. Again, I would not have drove in on the possibility that I might be seen. She says to me that she is "done". Indicating that this conversation is somehow about her instead of service to the patients of the practice. I turn around to leave and she says I can speak to the office manager. Why? so I can hear someone else call my wife a liar? So I can have someone else waste my time with this unprofessional demeanor? So someone else can tell me about this undisclosed "20 minute grace period"? I tell her no, we will find another doctor. She says, "Good, ...... have a nice day." This office staff is the most incompetent , unprofessional, unreasonable collection of people I have encountered. I would not recommend anyone go here for that reason.
Plus, my primary doctor left from their clinic but no one inform to me. I just found out myself while talking with receptionist.
I had scheduled appointments Monday and Tuesday. They cancelled each scheduled on that day about an hour prior to appointments. I made off days for the appointments but now it's useless.
Pace Leatherwood Mds Pc is a US Doctor based in Waldorf, Maryland. Pace Leatherwood Mds Pc is located at 12070 Old Line Center #302, Waldorf, MD 20602, USA.
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